Order Guide
🇳🇬 MADE IN NIGERIA
All House of Naya outfits are proudly made in Nigeria using quality fabrics and premium finishing.
🛍️ ORDER TYPES
READY-TO-WEAR
• Pre-made and ready to ship
• Ships within 3 working days
• Not customizable
• Please select your size using our size chart
CUSTOM COLLECTION
• Made to order
• Production time: 7 working days
• Select your preferred fabric directly on the product page
•The displayed style will be made in your selected fabric
• Style modifications are not allowed
📏 SIZING & LENGTH
Please review our size chart carefully before placing your order
• Customers are responsible for providing accurate measurements/size
• Length adjustments are allowed. purchase extra length if you want addition 5 inches or more added to your length
• Incorrect measurements requiring a remake attract a ₦15,000 remake fee
📦 DELIVERY TIMELINE
CUSTOM COLLECTION
• Lagos: Delivered within 10 working days
• Other States: Delivered within 14 working days
• International: Delivered within 20 working days
• Store Pickup: Ready within 7 working days
READY-TO-WEAR
• Lagos: Delivered within 3 working days
• Other States: Delivered within 7 working days
• International: Delivered within 13 working days
• Store Pickup: Ready within 3 working days
Weekends and public holidays are excluded.
🚚 SHIPPING
Lagos deliveries attract a flat shipping fee •
Shipping fees for Other States and International orders are automatically calculated at checkout based on delivery location and package weight •
Tracking information will be provided once your order is dispatched •
Customers may also arrange their own preferred courier for pickup
📍 DELIVERY INFORMATION
• Please provide an active phone number (preferably WhatsApp)
• Ensure your delivery address is correct and someone is available to receive your package
• Orders delivered to a receiver, dispatch rider, security personnel, or third party nominated by you become your responsibility after delivery
💰 EXCHANGES & REFUNDS
No refunds for items in good condition
. Defective items may be exchanged within 48 hours of delivery
• Items must be unworn and have original tags attached
• Sale items cannot be returned or exchanged
• Approved refunds may attract a 20% processing and handling fee
⚠️ ORDER CHANGES
Please confirm your style, size, fabric selection, and delivery details before placing your order.
Once an order is placed, we cannot guarantee changes to
• Style
• Size
• Fabric selection
• Delivery address
❤️ Thank you for choosing House of Naya.