Order Guide
🇳🇬 MADE IN NIGERIA
All House of Naya outfits are proudly made in Nigeria using quality fabrics and premium finishing.
🛍️ ORDER TYPES
READY-TO-WEAR
• Pre-made and ready to ship
• Ships within 2 working days
• Not customizable
• Please select your size using our size chart
CUSTOM COLLECTION
• Made to order
• Production time: 5 working days
• Select your preferred fabric directly on the product page
•The displayed style will be made in your selected fabric
• Style modifications are not allowed
📏 SIZING & LENGTH
Please review our size chart carefully before placing your order
• Customers are responsible for providing accurate measurements/size
• Please note that the length of our outfits varies according to size—a size 8 will not have the same length as a size 18.
• If you are tall or particular about where an outfit falls, kindly order from our Custom Collection and indicate your height.
We will use your height to determine the appropriate length needed to achieve a fit similar to how the outfit sits on the model.
• Incorrect measurements requiring a remake attract a ₦15,000 remake fee
📍 DELIVERY INFORMATION
CUSTOM COLLECTION
• Lagos: Delivered within 5 working days
• Other States: Delivered within 10 working days
• International: Delivered within 14 working days
• Store Pickup: Ready within 5 working days
READY-TO-WEAR
• Lagos: Delivered within 2 working days
• Other States: Delivered within 6 working days
• International: Delivered within 10 working days
• Store Pickup: Ready within 2 working days
Weekends and public holidays are excluded.
Please note that we prioritize fast delivery and may deliver your package before the stated timeframe
Lagos deliveries attract a flat shipping fee of N5000
Shipping fees for Other States and International orders are automatically calculated at checkout based on delivery location and package weight •
Tracking information will be provided and send to your email once your order is dispatched
Customers may also arrange their own preferred courier for pickup
• Please provide an active phone number (preferably number on WhatsApp)
• Ensure your delivery address is correct and someone is available to receive your package
💰 EXCHANGES & REFUNDS
• No refunds for items delivered in good condition
. Defective items or wrong sizes may exchanged within 7 days of delivery
• Items must be unworn and have original tags attached
• Approved refunds after production and packaging may attract a 20% processing and handling fee
❤️ Thank you for choosing House of Naya.